All Certified Preloved® equipment is in good to excellent condition (unless otherwise noted), carries our 90-day hardware warranty, and is refurbished (tested, cleaned and repaired) by our trained Certified Preloved® technicians. Our technicians run meticulous hardware diagnostics and thoroughly inspect every Certified Preloved® product. Items with remaining manufacturer warranties are covered by the manufacturer as the primary service provider.
The warranty begins the date the order is delivered and ends 90 days after delivery date. In the rare event a hardware problem occurs during our warranty period, please email the Certified Preloved® Customer Service department at firstname.lastname@example.org. If it is determined that your product should be returned, an RMA # is required. You must email a description of the hardware problem to obtain a Return Merchandise Authorization (RMA). This email automatically starts a support ticket. The ticket closes when the issue has been resolved. The Certified Preloved® warranty only covers repair service provided at our location. Items arriving for RMA service must: a) be repackaged properly, insured, and include all original items (AC Adapters, power cables, Keyboards, Mice, bundle items, etc.) b) have the RMA# visible on the outside of each package c) have an RMA shipment tracking # emailed to Customer Service before the warranty expiration date. Failure to follow any of these steps can render your equipment ineligible for repair. If any items are not returned that were original, shipped fees may apply. RMA service covers parts and labor. RMA services DOES NOT cover software issues, such as corruption of the Operating System or software incompatibility. Our warranty is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been serviced by a 3rd party d) is the result of accidental or liquid damage. Please backup your data prior to RMA service. Certified Preloved® is NOT responsible for data loss or transfer.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTIFIED PRELOVED® WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OF ANY REPAIR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. CERTIFIED PRELOVED® SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (I) REPAIR OR REPLACE YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (II) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN CERTIFIED PRELOVED® CUSTODY, CERTIFIED PRELOVED® LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE, CERTIFIED PRELOVED® LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY CERTIFIED PRELOVED® FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY CERTIFIED PRELOVED® UNDER THESE TERMS AND CONDITIONS. CERTIFIED PRELOVED® IS NOT LIABLE FOR LOSS OR CORRUPTION OF DATA OR YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION OR REMOVABLE DATA. BEFORE YOU SEND IN YOUR PRODUCT FOR ANY REPAIR SERVICE, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION AND REMOVABLE MEDIA SUCH AS CDS OR PC CARDS.
Limitation of Liability
Certified Preloved® shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Certified Preloved® has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.