OKAI Neon Ultra ES40 Dual-Suspension Electric Scooter

Certified Preloved® products have been "loved" by someone else first, and sometimes that love is shown with a little wear and tear. Our listings are separated into three different conditions to represent this and they are as follows:

• New

Products in brand new condition from the factory. These will still be covered under the manufacturers warranty (if applicable) and may come in the original packaging or bulk style packaging.  

• Factory Refurbished

Products in the "Factory Refurbished" condition have been refurbished by the manufacturer's contracted refurbisher to the Certified Preloved® refurbishing standard. They are in the best possible condition for their age with only very minor or no cosmetic blemishes at all.

Every technical component of "Factory Refurbished" items have been checked and tested by certified technicians and are guaranteed to be in full working order.

• Refurbished

Products in the "Refurbished" condition have passed the exact same tests as all the "Factory Refurbished" items and are in the same cosmetic condition, we just aren't contracted through the manufacturer to refurbish these (yet).

• B-Grade

Products in the "B-Grade" condition have also gone through the same refurbishing process by the same technicians, they just have a tad more wear. The bonus to you is an even greater deal than our Refurbished or Factory Refurbished prices.

Every refurbished item we sell, regardless of condition, comes with a 90-day warranty.

All new condition equipment is covered by the original manufacturer's warranty and will vary by product.

All Warehouse B refurbished equipment is in good to excellent condition (unless otherwise noted), carries our 90-day hardware warranty, and is refurbished (tested, cleaned and repaired) by our trained Warehouse B technicians. Our technicians run meticulous hardware diagnostics and thoroughly inspect every Warehouse B product. Items with remaining manufacturer warranties are covered by the manufacturer as the primary service provider.

Our Warehouse B warranty begins the date the order is delivered and ends 90 days after delivery date. In the rare event a hardware problem occurs during our warranty period, please email the Warehouse B Customer Service department at cs@warehouseb.com. If it is determined that your product should be returned, an RMA # is required. You must email a description of the hardware problem to obtain a Return Merchandise Authorization (RMA). This email automatically starts a support ticket. The ticket closes when the issue has been resolved. The Warehouse B warranty only covers repair service provided at our location. Items arriving for RMA service must: a) be repackaged properly, insured, and include all original items (AC Adapters, power cables, Keyboards, Mice, bundle items, etc.) b) have the RMA# visible on the outside of each package c) have an RMA shipment tracking # emailed to Customer Service before the warranty expiration date. Failure to follow any of these steps can render your equipment ineligible for repair. If any items are not returned that were original, shipped fees may apply. RMA service covers parts and labor. RMA services DOES NOT cover software issues, such as corruption of the Operating System or software incompatibility. Our warranty is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been serviced by a 3rd party d) is the result of accidental or liquid damage. Please backup your data prior to RMA service. Warehouse B is NOT responsible for data loss or transfer.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAREHOUSE B WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OF ANY REPAIR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. WAREHOUSE B SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (I) REPAIR OR REPLACE YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (II) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN WAREHOUSE B CUSTODY, WAREHOUSE B LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE, WAREHOUSE B LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY WAREHOUSE B FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY WAREHOUSE B UNDER THESE TERMS AND CONDITIONS. WAREHOUSE B IS NOT LIABLE FOR LOSS OR CORRUPTION OF DATA OR YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION OR REMOVABLE DATA. BEFORE YOU SEND IN YOUR PRODUCT FOR ANY REPAIR SERVICE, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION AND REMOVABLE MEDIA SUCH AS CDS OR PC CARDS.

Limitation of Liability

Warehouse B shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Warehouse B has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.